t789 Privacy Policy

t789 ("we", "us", "our", "the Platform") takes the privacy of its players seriously. This Privacy Policy sets out the basis on which personal data collected from you — or that you provide to us — will be processed by t789. This document should be read alongside the t789 Terms and Conditions and the Responsible Gaming Policy, both of which are accessible on this website.

t789 operates as an internationally licensed online gaming operator serving the Pakistan market. We offer sports betting, live casino, slot games, bingo, and fishing games with full PKR support. In the course of providing these services to players across cities like Karachi, Lahore, Islamabad, and Faisalabad, we necessarily collect and process personal data. This Policy explains precisely how we do that and what rights you have over your information.

We are committed to protecting your privacy and to being transparent about our data practices. If you have any questions about this Policy or how your data is handled, please refer to Section 15 for our contact details.

For the purposes of applicable data protection law, t789 Operations is the data controller responsible for your personal data collected through the t789 platform. As data controller, t789 determines the purposes for which and the means by which your personal data is processed.

t789 processes personal data in accordance with the obligations imposed under its international gaming licence, which requires us to maintain robust data governance, KYC compliance, and anti-money laundering (AML) procedures. These obligations inform and shape how we handle player data at every stage of your relationship with the platform.

t789 collects the following categories of personal data from players:

t789 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming request (for example, a self-exclusion request citing a gambling problem). Such information is handled with heightened care and is not used for any commercial purpose.

t789 collects personal data through the following channels:

• Direct interactions: Data you provide when registering your t789 account, completing KYC verification, making deposits or withdrawals, contacting our support team, or responding to promotional communications.
• Automated technologies: Technical and behavioural data collected automatically as you navigate and interact with the t789 platform, including through cookies, server logs, and session tracking technologies.
• Third-party KYC providers: Identity verification data returned to us by our authorised KYC verification partners when processing your identity documents.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit card processors upon completion of deposit or withdrawal operations.
• Fraud and AML screening services: Risk assessment data returned by our fraud detection and anti-money laundering screening partners, used to protect the integrity of the t789 platform.

t789 processes your personal data only where we have a lawful basis to do so. The following table sets out the primary purposes for which we process your data and the legal basis we rely on in each case:

Where t789 relies on consent as the legal basis for processing — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact our support team or use the unsubscribe mechanism in any marketing email.

t789 does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. We share personal data only where strictly necessary for the following categories of recipient:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit card processors receive the minimum data necessary to process your PKR transactions securely.
• KYC and identity verification partners: Authorised identity verification providers receive your identity documents for the sole purpose of verifying your age and identity in compliance with our licensing obligations.
• Fraud prevention and AML service providers: Risk management partners receive transaction and account data to screen for fraudulent activity and money laundering patterns.
• IT infrastructure and hosting providers: Data centre and cloud infrastructure providers who host the t789 platform under strict data processing agreements that prohibit any independent use of your data.
• Regulatory and law enforcement authorities: t789 will disclose personal data to regulators, licensing authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or our licence conditions.
• Professional advisers: Legal, accounting, and auditing firms engaged by t789, who are bound by professional secrecy and confidentiality obligations.

All third-party service providers who receive personal data from t789 are required to process that data only in accordance with our instructions and the purposes described in this Policy. We require all such partners to maintain appropriate technical and organisational security measures.

t789 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by our AML and licensing obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Responsible gaming records: Self-exclusion records and responsible gaming interventions are retained for a minimum of seven (7) years to ensure re-registration cannot occur within the exclusion period.
• Marketing communications data: Retained until you withdraw consent or for two (2) years of inactivity, whichever is earlier.
• Technical and server log data: Retained for up to twelve (12) months for security and performance monitoring purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

t789 has implemented comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the t789 platform.
• AES-256 encryption for personal data stored in our databases and backup systems.
• Role-based access controls ensuring that personal data is accessible only to t789 personnel who require it to perform their specific job functions.
• Multi-factor authentication requirements for all t789 staff accessing systems that contain personal data.
• Regular independent penetration testing and security audits of t789's infrastructure and applications.
• Formal data breach response procedures, including notification to affected players and relevant authorities within the timeframes required under our licence conditions.

t789 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit t789. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the t789 platform, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the t789 platform. This information helps us identify areas of the platform to improve. No personally identifiable information is included in analytics data.
• Preference cookies: Store your platform preferences — such as language settings and responsible gaming reminder intervals — so that you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the t789 platform and its players.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of the t789 platform. t789 does not use cookies to serve third-party advertising.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to the personal data t789 holds about you:

• Right of access: You may request a copy of the personal data t789 holds about you at any time. We will provide this within 30 calendar days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Certain data fields can be updated directly within your t789 account settings.
• Right to erasure: You may request that t789 delete your personal data. This right is subject to our legal obligations to retain certain data under our gaming licence, AML requirements, and applicable financial record-keeping laws. We will inform you of any data we are legally required to retain and why.
• Right to restriction: You may request that t789 restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data or object to a particular use.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to t789 processing your personal data where we rely on legitimate interests as the legal basis. You may also object to receiving marketing communications at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and respond in full within 30 calendar days. We may need to verify your identity before processing your request.

The t789 platform is strictly intended for adults aged 21 years and above. t789 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register on or use the t789 platform in any way.

If t789 discovers or has reasonable cause to believe that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the personal data collected, and report the matter to the appropriate authorities where required under our licensing obligations.

Parents and guardians who believe that a minor may have accessed t789 should contact our support team immediately at [email protected] so that we can take immediate action.

As an internationally licensed gaming operator, t789 may transfer your personal data to countries outside Pakistan in the course of providing its services — for example, when engaging KYC verification partners or IT infrastructure providers based in other jurisdictions. Where such transfers occur, t789 ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements incorporating standard contractual clauses that impose equivalent data protection obligations on the recipient.
• Transfers only to service providers located in jurisdictions deemed to provide an adequate level of data protection under internationally recognised standards.
• Contractual obligations requiring all international recipients to implement and maintain technical and organisational security measures equivalent to those described in Section 8 of this Policy.

The t789 platform may contain references to third-party services — such as payment processors and game studios — in the context of describing the services we offer. This Privacy Policy applies solely to data processed by t789 directly. t789 is not responsible for the privacy practices of third-party service providers, and we encourage you to review the privacy policies of any third-party services you interact with independently of the t789 platform.

t789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes to this Policy will be communicated to registered players via email to the address on file, or via a prominent notice on the t789 platform, prior to the changes taking effect.

Your continued use of the t789 platform following notification of any changes to this Privacy Policy constitutes your acknowledgement of the updated Policy. The effective date at the top of this page will always reflect the date of the most recent update. We recommend reviewing this Policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way t789 handles your personal data, please contact our Data Protection team using the details below:

For formal data rights requests (access, erasure, portability), please include "Data Rights Request" in your subject line and provide your registered t789 account email address and CNIC number so that we can verify your identity before processing your request.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions are superseded by this document.